Refund Policy

Last updated: October 28, 2026

We want you to be happy with your videos. Here is how refunds work.

Failed videos

If a video fails to generate, the credits it used are returned to your balance automatically. You don’t need to contact us.

Unused credits

You can request a refund within 14 days of purchase. If you haven’t used any credits from the pack, you get a full refund. If you have used some, we refund the unused credits in proportion to the price you paid.

Faulty videos

If a finished video is clearly broken — for example the file won’t play or it shows a different animal — email us within 14 days and we will return the credits or refund the cost of that video.

How to ask for a refund

Email support@petidol.party from the address on your account with your Paddle order number (it’s on your receipt), or use the link in your Paddle receipt. Paddle.com is our Merchant of Record and processes all refunds; refunded credits are removed from your balance. Refunds usually reach your card within 5–10 business days.

Your legal rights

This policy does not affect any rights you have under the consumer protection laws of your country.